Privacy
Policy
Last updated: November 2025
At Vendeey, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and business information. This helps us provide you with personalized services and support.
Store Information
We collect information about your store, including products, pricing, inventory, and sales data. This information is used to provide our e-commerce platform services.
Payment Information
Payment details are processed securely through our payment partners. We do not store complete credit card information on our servers.
Usage Data
We collect information about how you interact with our platform, including pages visited, features used, and time spent. This helps us improve our services.
2. How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our e-commerce platform services, including processing transactions and managing your store.
Communication
We may send you service updates, security alerts, and support messages. You can opt out of promotional communications at any time.
Analytics & Improvements
We analyze usage patterns to improve our platform, develop new features, and enhance user experience.
Security & Fraud Prevention
We use your information to detect and prevent fraud, abuse, and security incidents to protect you and other users.
3. Information Sharing
With Your Customers
Your store information, including business name, products, and contact details, is shared with your customers when they visit your store.
Service Providers
We work with third-party service providers for payment processing, hosting, analytics, and customer support. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
4. Data Security
Security Measures
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your data.
Access Controls
We limit access to your personal information to employees and contractors who need it to provide services to you.
Data Breach Protocol
In the unlikely event of a data breach, we will notify affected users promptly and take immediate steps to secure the data.
5. Your Rights & Choices
Access & Correction
You can access and update your account information at any time through your account settings.
Data Deletion
You can request deletion of your account and associated data. Note that some information may be retained for legal or business purposes.
Data Export
You can request a copy of your data in a portable format at any time.
Marketing Opt-Out
You can unsubscribe from marketing emails by clicking the unsubscribe link in any promotional email.
6. Cookies & Tracking
Essential Cookies
We use cookies that are necessary for the platform to function, including authentication and security cookies.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform and improve our services.
Cookie Management
You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your data within 90 days, except where required by law.
8. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Continued use of our services after changes indicates acceptance of the updated policy.
Questions About Your Privacy?
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Email: support@vendeey.com
Address: Abuja, Nigeria